Privacy Policy

Information we collect

We only collect the personal information we need to provide our services and respond to your enquiries. This may include:

• Your name
• Your phone number
• Your email address (only if you choose to provide it)
• Your suburb, town or property address
• Details of the services you're interested in or any message you send us

We do not collect sensitive information, and we do not knowingly collect personal information from children.

How we collect it

We collect personal information directly from you — when you submit our online quote form, call or text us, email us, or speak with us in person. When you contact us, you are choosing to provide this information so we can help you.

How we use your information

We use your personal information to:

• Respond to your enquiries and prepare quotes
• Schedule, carry out and follow up on the services you request
• Communicate with you about your booking
• Issue invoices and process payments
• Improve the services we offer

Disclosure to others

We do not sell, rent or trade your personal information. We may share it with trusted service providers who help us run our business — for example, the email delivery service that sends us your quote-form submissions, or our hosting provider. These providers are only given the information they need and are required to keep it secure.

We may also disclose information where required or authorised by law.

Our website

We do not use advertising or tracking cookies on this website. Our hosting provider may automatically log standard technical information (such as your IP address and browser type) for security and to keep the site running reliably. This information is not used to personally identify you.

Storing and securing your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. We keep your information only for as long as we need it to provide our services and meet our legal obligations, then dispose of it securely.

Accessing and correcting your information

You can ask us what personal information we hold about you and request that we correct or delete it. Just get in touch and we'll help. If you have a concern about how we've handled your information, contact us first and we'll do our best to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

If you have any questions, contact Riverland Grass Ninja by phone or text on 0474 243 497, or through the quote form on our website.